beyond by RS2

☰
Login

Customer Services & Operations Manager (m/f/d)
RS2 Financial Services GmbH

Location

Neu-Isenburg

Start date

Immediately

Key details

Full-time (40 hours per week), 2 home office days per week possible

Back

Who we are

Beyond by RS2 is the new brand of RS2 Financial Services GmbH and RS2 Zahlungssysteme GmbH. As part of the RS2 Group, Beyond by RS2 offers a complete range of payment solutions for merchants and service providers/partners – from card acceptance and payment processing to POS terminals, eCommerce solutions and attractive additional services, as well as card issuing services. 



With our innovative cloud-based and in-house developed technology, we support companies in working faster, more efficiently and in a more customer-friendly way.

 

Become part of our team – and help us shape the future of payments.

About the role

We are looking for a dedicated and service-oriented individual for our Operations team. This role encompasses both dealer onboarding, including all contract reviews and activating dealers in the RS2 system landscape, as well as customer service – by phone and email.

Responsibilities

  • Creating and managing new customer accounts in the RS2 FS system landscape
  • Performing customer identification and verification, including KYC checks
  • Processing orders, forms, applications, and other inquiries
  • Acting as a primary contact for existing customers, answering inquiries via phone and digital channels
  • Handling complaints related to payment transactions
  • Forwarding unresolved problems and complex inquiries to the appropriate departments

Requirements

  • Completed commercial vocational training or completed studies
  • At least 2 years of professional experience, ideally experience in customer service or with customer contact
  • Experience in finance, IT or insurance is an advantage, but career changers are also welcome.
  • Confident handling of classic computer application software and general technical tools
  • Fluent German and English skills (both spoken and written)
  • Openness to digital processes and software
  • Strong communication skills and customer focus

What you can expect

  • Trust-based working hours
  • Needs-based certifications and further training
  • Respectful interaction, open communication and dynamic teams
  • 30 days basic vacation

Have we sparked your interest? Then apply now at: recruitment_germany@rs2.com